Terms & Conditions

Reservation Agreement:

Disclaimer: The above rate includes all fees and is an estimate only. Additional charges for stops, wait time, parking, tolls, airport fees, airport meet & greets and taxes may be applicable and determined upon the completion of the trip.

When you click Reserve, we will validate your payment card but it will not be charged.

All deposits are NON refundable.

Company or driver is not liable in the event of mechanical breakdown or road accident or traffic issues delayed while on charter/trip and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party. A fee of $299.00 for each carpet or seat burn. Sanitation fee is $450.00. Alcohol Consumption and drug use is prohibited by law. Any fines will be paid for by the customer. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)).

NO-SHOW POLICY– A no show fee equal to the trip cost plus applicable waiting time, tolls, parking, and gratuity will be charged when the passenger fails to show at the designated location for which a reservation has been made.

DEPOSIT POLICY-A non-refundable deposit of 80% is required on reservations for special events, weddings, proms and night on the town. A credit card authorization form is required when reservations are accepted.

WAIT TIME– Sedan 15* minutes grace period for all pick-ups. Wait time charge will be apply after grace period at rate $2.29 per minute up to 30 minutes. 2 hours minimum charge applies if wait time is over 30 minutes.

SUV -15* minutes grace period for all pick-ups. Wait time charge will be apply after grace period at rate $2.99 per minute up to 30 minutes. 2 hours minimum charge applies if wait time is over 30 minutes.

Stretch Limo – 10* minutes grace period for all pick-ups. Wait time charge will be apply after grace period at rate $4.95 per minute up to 30 minutes. 2 hours minimum charge applies if wait time is over 30 minutes.

Cancellations & No-Shows:

Unless otherwise agreed upon in writing the following charges will apply:
  • All Cancellations for Sedans/SUV’s must received 6/hrs. prior.
  • Cancellations for All other vehicles: Limousine/Sprinter/Bus/Van must received 6/hrs. prior or full charge.
  • Cancellations for Out of Town: Within the U.S. must be received 24/hrs. Cancellations for International must received 72/hrs prior or Full Charge.

Accepted Payment Methods:

Atlanta Ace Limousine Service accepts Visa, Mastercard / American Express / Diners Club / Discover card. 

Valuable Information For Debit Card Users:

When using a debit card, please be aware that your financial institution may place a hold on your account that may exceed the purchase amount. Atlanta Ace Limousine is not responsible for placing or removing debit holds. Please contact your financial institution if you would like more information.

DEPOSIT POLICY – A non-refundable deposit of 50% is required on reservations for special events, weddings, proms, and nights on the town. A credit authorization form is required when reservations are accepted.

Wait Time Policies:

  • Sedan – 15 minutes grace period for all pick-ups. Wait time charge will be applied after grace period at a rate of $1.89 per minute up to 30 minutes. 2 hours minimum charge applies if wait time is over 30 minutes.
  • SUV – 15 minutes grace period for all pick-ups Wait time charge will be applied after grace period at a rate of $1.95 per minute up to 30 minutes. 2 hours minimum charge applies if wait time is over 30 minutes.
  • Stretch Limo – 10 minutes grace period for all pick-ups Wait time charge will be applied after grace period at a rate of $2.25 per minute up to 30 minutes. 2 hours minimum charge applies if wait time is over 30 minutes